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F.A.Q. - Frequently asked questions (Click question to read)

SHIPPING ETC

How long will it take for my order to arrive?


We ship twice a week (Tuesday & Friday).
Shipments within Sweden usually take 1-2 business days from being shipped, standard delivery time outside of Sweden is usually 1-2 weeks.
If you haven’t received your package by then, contact us and we’ll help you out.

Can I place an order and pick the records up /have them sent at a later date?

Yes. We can hold your records until a requested date, but you still need to have sent payment within 2 weeks. For special requests such as these it is up to you to contact us with a reminder on the date you want the order delivered.

Will I have to pay customs charges for my order?

All orders from within the EU are free from any customs charges. If you order from outside the EU you might get charged for duty and customs fees. We suggest you talk to your local customs office for more information. For any special shipping requests please use the comment box when checking out.

I have not received my records yet!

We ship twice a week (Tuesday & Friday).
Shipments within Sweden usually take 1-2 business days from being shipped, standard delivery time outside of Sweden is usually 1-2 weeks.
If you haven’t received your package by then, contact us and we’ll help you out.

What shipping service do you use?

We ship with Asendia, Postnord, DHL and DHL Express depending on where and what we’re shipping. The shipping costs stated on our website are always the most economical option, let us know if you have any special requests concerning shipping methods.

I have special shipping requests. How do I let you know?

For special shipping requests regarding invoices, customs declaration, packaging etc please use the comment box when checking out.


PAYMENT

Is it secure to send my card details over the internet?

Our check-out is secure, which means that all info regarding your order and payment details are sent encrypted over the net. This way you can feel safe leaving your card details over our site. The padlock icon at the bottom of your browser indicates that our check-out is secure.

Do you give discount for larger orders?

Our margins are not huge, and we always aim to price fair and correct from the start.
For orders of more than 8 records, we give a 5% discount if the total amount is more than 5000 SEK, and a 10% discount if the total amount is more than 10000 SEK.
I want to pay with VISA/Mastercard. When will my card be charged?

We are charging your card manually after you have received the order confirmation and before despatching your record, unless requested otherwise.

What payment methods do you accept?

We accept VISA, Mastercard and Paypal. We do not accept cash, bank cheques, postal money orders, international money orders, bank transfers nor Western Union.


ORDERING

Can I add more records to a previously placed order?

If your order has not dispatched yet you are welcome to add to your existing order. Please check the "I want to add to an existing order"-box during check-out. Note; If we haven't received payment within 2 weeks from the date you received the order confirmation your order will be cancelled. Adding records to your order does not extend the time we have the records reserved for you.

I have a company within the EU. Will you deduct VAT from my order?

No, we can’t deduct VAT from your order.

Can I place my order via telephone or email?

No, we will only accept orders placed via the shopping cart. If you are having problems using the shopping cart, see the question "I'm having problems with the shopping cart".

Are all records on the site in stock?

All records that say "IN STOCK" or "NEW IN STOCK" should be in stock. It may happen though that the record was just sold in the shop or that someone else placed an order for the same record just ahead of you, but we try to keep the list as up to date as possible.

I'm having problems with the shopping cart

If you are encountering problems when ordering, please send us a mail describing the problem, and also include info about the computer you are using, operating system (Windows 10, OS X Sierra etc), browser and browser version (Google Chrome, Mozilla Firefox, Microsoft Edge etc). info@recordmania.se


MISCELLANEOUS

Is the picture in the listing showing the same copy that you have in stock?

Sometimes we re-use the picture from a previously sold copy, so it's not 100% certain that the picture in the listing displays the copy in stock. We always try to note any differences such as shrinkwrap, hype stickers and possible defects.

Do you accept trades?

Yes we are interested in trades. Please use the comment box for trade offers when you place your order. Please include all necessary info such as pressing, condition and trade price.

Do you buy single records and record collections?

Yes we are always interested in buying records. Send us an email to info@recordmania.se with what you have to offer. Please include Artist, Title, Label, Pressing, Condition and the price you have in mind.

Is this the original issue?

The listing for every record indicates if it's an original pressing, 2nd pressing or a later pressing. All reissues say "reissue" in the comment. All records that say "original" are original pressings.